Self Service


Can't find the solution to the problem with your electronics and appliances? Don't panic, Secondmanual established a self service diagnostic platform, which will allow you to find a solution in record time.

How does it work?

The standalone diagnostic tool is extremely easy to use, select your category and simply follow the series of questions and instructions crafted by our experts, which should lead you directly to the solution to the problem you are facing. This tool is totally free and very useful so do not hesitate!

notice Oven
Oven
notice Coffee maker
Coffee maker
notice Vacuum cleaner
Vacuum cleaner
notice Range hood
Range hood
notice Dish washer
Dish washer
notice Washer machine
Washer machine
notice Refrigerator
Refrigerator
notice Microwave
Microwave

You did not select a device

Selected device

notice aspirateur

Encountered problem :

Remember to check if your power dimmer button is not in the low position. Increase the power of the dimmer button. If you hear that the vacuum cleaner is running faster, it's a good sign. Otherwise, it will need to be replaced.
Check the bag or tank to make sure it is not full. Empty it if necessary.
The filter prevents some dust from passing and can very quickly become dirty. Disassemble the filter and shake / clean it to remove large dust.
Dismantle the hose at both ends to make sure you have not sucked up an object that clutters the passage. For this, use a metal hanger or wire to pass through the pipe and extract the bulky objects.
The brush can sometimes hang with the most often hair or animal hair. Disassemble your brush and clean it.
The motor allows the vacuum cleaner to operate. If it is obstructed, the vacuum cleaner may have difficulty in fulfilling its primary mission to know how to suck. Do not inhale flour or plaster as this can damage your motor.
To check the correct operation of the motor capacitor, have a multimeter in the Ohmmeter position. Disconnect the cables from the connectors and place the tips of the tester on them. If the capacitor works, the value goes up or down gradually. In the opposite case, there is a high probability that the capacitor is defective.
Check that there are no holes in the suction system or parts of the vacuum cleaner that are not properly connected. Check that the vacuum hose is properly connected and that the seals are in place and not damaged. Replace the seals if they are damaged.
Check that the small belt connecting the two wheels of the brush is not broken. If so, you must change the rotating brush.
The motor of the brush can be blocked by hair for example. If this is the case, disassemble your brush and clean it.
Check that the charging transformer is working properly. If the battery still does not hold the battery, you must replace it.
Disassemble your rotary brush and clean it. Remember to do it regularly.
An object or large dust may be stuck in the tube. If this is the case, remove the hose at both ends to check that you have not sucked up an object that clogs the passage. For this, use a metal hanger or wire to pass through the pipe and extract the bulky objects.
Check the bag or tank to make sure it is not full. Empty if necessary.
The filter prevents some dust from passing and can very quickly become dirty. If you hear a noise that the vacuum does not suck, remove the filter and shake / clean it to remove large dust.
The motor allows the vacuum cleaner to operate. If it is obstructed, the vacuum cleaner may have difficulty in fulfilling its primary mission to know how to suck. Do not inhale flour or plaster as this can damage your motor.
Check that the power outlet is working. To be sure, plug another device into this jack. Also check your breaker to verify that a lead has not jumped. If nothing happens, it's because the plug is not working.
Check the condition of the electrical wire. If it is in poor condition, do not take risks and change it. If the vacuum cleaner starts when you handle the wire, there is a false contact. Do not take chances and change the power cord.
If your retractor is damaged or malfunctioning, do not take any risks and change it.
The switch can make a false contact. If so, change it.
Check that the motor is not blocked by dirt. To do this, dismount it. On most vacuums, it is behind the filter.
The vacuum cleaner may be dirty so if you can, clean it with products that smell good.
An object or large dust may be stuck in the tube. If this is the case, remove the hose at both ends to check that you have not sucked up an object that clogs the passage. For this, use a metal hanger or wire to pass through the pipe and extract the bulky objects.
Check the bag or tank to make sure it is not full. Empty if necessary.
The filter prevents some dust from passing and can very quickly become dirty. Disassemble the filter and shake / clean it to remove large dust.

Selected device

notice cafetiere

Encountered problem :

Limestone may block the movement of the magnet at the bottom of the tank. To solve this problem, pour white vinegar into the tank and wait at least 15 minutes.
In this case, the magnet is not the cause of your problem. You can check the water presence sensor. If you notice any malfunction, change it.
If so, you must change the condenser of your coffee maker. To do this, you will need to dismantle your coffee maker to reach the order.
Check the temperature sensor. If it is defective, change it.
If your butterfly valve is blocked, you must wait for the pressure to go down before you can unblock it. Once the pressure has gone down, open the pod valve and clean it. Do not reuse the same used pod.
Solution: Fill the water tank of your coffee maker with water up to half full. This will be more effective if you use lukewarm water. Fill the second half of the tank with white vinegar. Put a used pod in the pod holder and close the lid. Place a bowl underneath to collect the liquid. Then press the 2 cups button and let the machine run. Repeat until the tank is empty. Once it is done, refill the fresh water tank of the tap and run the machine by pressing the 2 cups button until the tank is empty again.
First of all, check that your coffee machine is well supplied with electricity. If yes, and nothing is happening, dismantle the coffeemaker to make sure the lugs are properly connected. If your problem persists, the pump is defective and needs to be replaced.
If this is the case, disassemble the tank and clean it with white vinegar to unlock the valve. If that does not work, change the damper or the full tank.
The purpose of the water filter is to filter out impurities in the water. If it is clogged, disassemble it if possible to clean it.
If your pump is scaled, the water pressure will not be sufficient. To do this, do a descaling of your coffee maker. If the problem is still not resolved, change it.
The safety valve serves as protection for the circuit. If this is obstructed, do a complete descaling. If nothing happens, change the valve.
If your solenoid valve is blocked, try descaling. If the problem persists, change it.
Check the condition of the water tank. If it is damaged or punctured, change it.
To begin, pour water into the tank and see if any water flows down the joint below. If this is the case, the seal is worn out and you need to replace it.
If the hoses are damaged, change them. To avoid this kind of problem in the future, consider descaling regularly.
The resistance can crack with time or because of the limestone. Change the resistance if it is cracked. To avoid this kind of problem in the future, consider descaling regularly.
The percolator can wear out over time and start to leak. Check the seal. If it is damaged, replace it.
The steam nozzle may leak over time. Try to do a complete descaling. If the problem persists, change it.
Check that the position valve is not loose. If it's not the case, you'll have to change it.
Try to do a complete descaling. If the problem persists, change the part.
If your control thermostat fails, you will have to change it.
If your temperature sensor fails, you will unfortunately have to change it.
Start by checking the level of scaling of the tubes that connect the resistor. If necessary, do a descaling. If your thermostat fails, you will unfortunately have to change it.
The heater heats the water before dispensing it. If the resistance is defective, you will unfortunately have to change it.
The purpose of the electronic card is to manage all the functions of the coffeemaker. If all the problems mentioned have been checked and the water still does not heat up, it will be necessary to replace the electronic card.
First, check that the coffee maker is well supplied with electricity. Then check that your power outlet is working properly. Also check the condition of the cable. If it is damaged, change it.
Start by testing your switch with a multimeter in the Ohmmeter position. If no value appears, it probably needs to be changed.
The thermostat is used to limit the temperature. If it malfunctions, the water will not be properly heated. If this safety thermostat is defective, change it.
It only takes one security for the coffee maker to refuse to start. To do this, check that there are no leaks.
Make a descaling. To avoid this kind of problem in the future, consider descaling regularly.
The purpose of the electronic card is to manage all the functions of the coffeemaker. If all the problems mentioned have been checked and the water still does not heat up, it will be necessary to replace the electronic card.

Selected device

notice centrale-vapeur

Encountered problem :

The thermostat is set at a low temperature which causes a leak in the soleplate. Increase the temperature of your thermostat. If the thermostat is defective, it must be replaced.
It may be limestone. To do this, use white vinegar and soak your sole to descale.
Check the condition of the power cord. If it is damaged or severed, change it.
The plug may be damaged. If so, change it immediately.
Make a descaling of your steam generator. If the resistance is defective, replace it.
To check the thermostat status, set it to maximum. If the water does not turn into steam, it will need to be replaced.
Check the condition of the tank by disassembling it. If it is damaged or cracked, change it.
Check that your steam generator is connected, if it is, please check and replace if necessary, the power cord or the electronic card
If your on / off switch does not stay on, please change the switch.
The safety thermostat cuts off power to the steam generator in case of overheating. The heating tube may be scaled. Carry out descaling of it. Check if the thermostat works well using a multimeter in the Ohmmeter position by putting the two tester tips on the thermostat terminals. If continuity is not busy, you must change it.
If your adjustable thermostat is defective, change it.
If it works properly, you should hear a "click" when the ideal temperature is reached. If nothing happens, you have to replace it.
If your pump is defective, it will need to be changed.
Votre résistance peut être entartrée. Faites un détartrage de celle-ci et réessayez.
The solenoid valve activates once you press the switch. First check that the switch is working properly. If this is not in question, you must replace the solenoid valve.
If the thermostat is faulty, you will not be able to adjust the temperature of your steam generator. If so, change it.
Soak the soleplate in white vinegar for several hours. If that's not enough, change the soleplate.
Turn the thermostat in both directions. If you make a click, it is that it works. Otherwise, the adjustable thermostat is defective, change it.
The safety thermostat cuts off power to the steam generator in case of overheating. The heating tube may be scaled. Carry out descaling of it. Check if the thermostat works well using a multimeter in the Ohmmeter position by putting the two tester tips on the thermostat terminals. If continuity is not busy, you must change it.
Start by checking the level of scaling of the tubes that connect the resistor. If necessary, do a descaling. If your thermostat fails, you will unfortunately have to change it.
Check the condition of the power cord. If it is damaged or severed, change it.

Selected device

notice four

Encountered problem :

The supply wires are loose, tighten them in the connection box
The power supply wires are tight, it is a problem of electrical network, contact EDF or an electrician
This is a problem related to the electronic module of the device, we advise you to call a convenience store to replace the power of your oven.
This is a problem related to the electronic module of the device, we advise you to call a convenience store to replace the power of your oven.
Test the timer of your oven. It contains 4 lugs, using a measuring device, check the continuity between the brown wire of the arrival lug which is at the top and the brown wire of the terminal lug which is at the bottom. Do the same thing with the blue wires.
If the test is inconclusive, please contact a specialist directly.
Test the mechanical thermostat, if it is defective, replace it. If the mechanical thermostat is working, it is probably a problem with the probe of your oven. You can test it with an ohmmeter type device.
Test the resistance of the rotating heat using this same function. If there is no increase in temperature or it is not sufficient, please check the correct operation of the rotating fan. If there is an increase in temperature, please test the other available programs in your oven to find the faulty one and contact a professional.
If the test is inconclusive, please contact a specialist directly.
Check the tightness of the propeller at the bottom of the oven.
The cooling fan is usually located on the top of your oven. Try to put grease on the cooling fan shafts. If the noise persists, change the fan.
If it is the mechanical pendulum that is in question, you will have to change it.
Check the screws and the correct fastening of the sheets.
The security or the electronic card may be faulty. If so, it must be changed.
Check that your oven is supplied with electricity. Also check the electrical installation.
If the door lock is broken, the oven will not know if the door is closed or not. If it is defective, change it.
Check the thermostat using a multimeter in the Ohmmeter position. If there is no continuity, the adjustable thermostat must be replaced.
It may be from the temperature sensor. If so, change it.
Check the electrical terminal block on the back of your oven. If it is defective, replace it.
Check the thermostat status using a multimeter in the Ohmmeter position. Check for continuity by placing the two tester tips on each terminal of the thermostat. If the value is zero, you must change the safety thermostat.
Heat your oven and place your hand over the oven. If you do not feel hot, it will change the grill resistance.
As for grill resistance, place your hand at the bottom of the oven. If no heat is emitted, change the sole resistance.
Check the resistance continuity using a multimeter in Ohmmeter position. If the continuity is not busy, you have to change the circular resistance.
Check the condition of the lamp. Replace it with a specific bulb.
There may be a false contact. Test the lamp socket. If it does not work, change it.
Check the thermostat status using a multimeter in the Ohmmeter position. Check for continuity by placing the two tester tips on each terminal of the thermostat. If the value is zero, you must change the safety thermostat.
Check the electrical terminal block on the back of your oven. If it is defective, replace it.
Check the condition of the electrical wires.
The electronic card allows you to manage all the functions of your oven. If all the problems mentioned above have been verified, the electronic card must be replaced.
Check that your oven is supplied with electricity.
The lamp does not work and must be replaced.
Disable this mode using the manufacturer's manual.
Disable child lock using the manufacturer's manual.
Check the electrical terminal block on the back of your oven. If it is defective, replace it.
Check the thermostat status using a multimeter in the Ohmmeter position. Check for continuity by placing the two tester tips on each terminal of the thermostat. If the value is zero, you must change the safety thermostat.
The electronic card allows you to manage all the functions of your oven. If all the problems mentioned above have been verified, the electronic card must be replaced.

Selected device

notice hotte

Encountered problem :

Check the power supply of your hood.
Check that the connector is nested.
Check the status of the function selector. Change if necessary.
Check the condition of the motor capacitor. Change if necessary.
Check the condition of the turbine tightening. Replace if it is broken.
Check that the suction motor is not dirty. Also check the filters.
Disassemble and clean the filters.
The electronic card can manage all the functions of your hood. If all the problems mentioned above have been verified, the electronic card must be replaced.
Remember to check the sound level of the hood before the purchase.
Check the condition of the check valve tightening. This problem may be due to fat.
Active carbon filters are normally replaced every 3 months. If the filters are defective, change them.
Check the correct fastening of the turbine. If it looks bad, change it.
Check the condition of the motor mount. Change it if necessary.
If the engine is oxidized, it will not work properly. In this case, change it.
I test the engine by throwing the turbine by hand, I check the condition of the capacitor. If it is defective, the engine will not spin.
Check that the entire installation of your hood is compliant. If you notice an abnormality, contact a technician.
Check the correct location of your hood especially in relation to condensation.
Check the presence of a check valve for the exhaust outlet. Without it, the cold air from outside can come in and make condensation. If there are none, install one.
Check that the entire installation of your hood is compliant. If you notice an abnormality, contact a technician.
Check the condition of the exhaust tube. Change it if it is damaged.
Check that the check valve is not blocked by grease. Clean it.
Disassemble and clean the carbon filters with product.
Check the correct fastening of the turbine. If it looks bad, change it.
If the engine is oxidized, it will not work properly. In this case, change it.
The electronic card can manage all the functions of your hood. If all the problems mentioned above have been verified, the electronic card must be replaced.
Check the power supply of your hood.
The lamp may be involved. If it does not work anymore, change it.
There may be a false contact with the lamp socket. If so, change the lamp socket.
Check the transformer using a multimeter in the voltmeter position. If no value appears, you must change it.
It may have a false contact or be defective. If so, change it.

Selected device

notice lave-linge

Encountered problem :

Check that your device is properly powered. Also check the correct operation of the power socket.
Your machine may have stopped because of a bad positioning of your laundry. Be careful to respect the weight of linen.
Check that the pump or filter is not clogged. If so, clean them. If it is damaged, you will have to change it.
Check that the hose is not clogged. Disassemble the hose and clean it. If it is damaged, change it.
There may be too much laundry in the machine.
Try to replace the strap. If it does not fit, replace it.
Start by checking and cleaning the compression chamber. If it still does not work, change it.
Coals can wear out with time. If your coals are less than 1 cm, you will have to change them.
Test door security. If it fails, change it.
Clean the solenoid valve and change if necessary.
The electronic card manages all the functions of the washing machine. If all the problems mentioned have been verified, change the electronic card.
Check the flow of your water faucet. Open more if necessary.
Check that the drain tube is not more than 10 cm inside the pipe. The pipe must be more than 65 cm from the ground.
Check the condition of the solenoid valve and change it if necessary.
Check the compression chamber and clean it if necessary.
Check the condition of the pressure switch with a multimeter and replace if necessary.
The electronic card manages all the functions of the washing machine. If all the problems mentioned have been verified, change the electronic card.
Remember to ventilate your machine after use.
Increase the temperature of your program.
Check the evacuation of your wastewater.
Remember to take out the laundry after the end of the machine.
Respect the recommended weight of linen.
You put too much softener.
Try to replace the strap. If it does not fit, replace it.
Check the condition of the bearings or bearings and change if necessary.
Disassemble and clean the resistor. Replace if necessary.
Your door seals may be moldy. Clean or replace them.
Plumbing installation is not compliant.
Check that your device is properly powered. Also check the correct operation of the power socket.
The door handle can be blocked. Try to unlock it.
Check the status of the security and the connector. Replace if necessary.
Check that the pump or filter is not clogged. If so, clean them. If it is damaged, you will have to change it.
Check the condition of the temperature sensor and change it if necessary.
Check the condition of the pressure switch with a multimeter and replace if necessary.
The electronic card manages all the functions of the washing machine. If all the problems mentioned have been verified, change the electronic card.
Check that your device is properly powered. Also check the correct operation of the power socket.
The wash program may not have been selected.
Check the closing of the door.
Check the water supply.
Check the condition of the door security and change it if necessary.
Check the condition of the solenoid valve and change it if necessary.
Check the condition of the resistor and change it if necessary.
Check the condition of the engine and change it if necessary.
The electronic card manages all the functions of the washing machine. If all the problems mentioned have been verified, change the electronic card.
Check that the drain filter is not clogged by an object.
Check that the drain hose is not clogged.
Check that the drain hose is not clogged.
Check the condition of the solenoid valve and change it if necessary.
There may be too much laundry in the machine.
Try to replace it or replace it if necessary.
Check the condition of the drain pump and change it if necessary.
Check that there is no water leak.
Check the condition of the cables and change if necessary.
Check the condition of the door and change if necessary.
The installation is not compliant.
There is too much laundry in the machine.
Check the condition of the door seal and change it if necessary.
Check that the drain pump is not clogged by an object.
Check the condition of the compression chamber and clean it.
Check that it is working properly and replace it if necessary.
Check the condition of the tank and change if necessary.
The electronic card manages all the functions of the washing machine. If all the problems mentioned have been verified, change the electronic card.
There is too much laundry in the machine. Respect the recommended weight.
Laundry is not effective.
Check that the drain pump is not clogged.
Check the condition of the resistor and change if necessary.
Check the condition of the temperature sensor and change it if necessary.
Check the condition of the pressure switch and change it if necessary.
Try to replace it or replace it if necessary.
The electronic card manages all the functions of the washing machine. If all the problems mentioned have been verified, change the electronic card.
Check that your device is properly powered. Also check the correct operation of the power socket.
Water does not arrive properly.
Check that the drain filter is not clogged.
Check the condition of the solenoid valve and change it if necessary.
Check the condition of the resistor and change if necessary.
Check the condition of the resistor and change it if necessary.
Check the condition of the temperature sensor and change it if necessary.
The electronic card manages all the functions of the washing machine. If all the problems mentioned have been verified, change the electronic card.

Selected device

notice lave-vaisselle

Encountered problem :

Check the condition of the wash arms and change them if necessary.
Too much rinse aid is present.
Check the correct location of the rail baskets.
Check the condition of the door seals and change them if necessary.
Check the condition of the drain pump and change it if necessary.
Check the condition of the pressure switch and change it if necessary.
Check that the compression chamber is not obstructed.
Check the conformity of your electrical installation.
Check the condition of the resistor and change if necessary.
Check the door security status and change it if necessary.
Check for water leaks.
Check the condition of your electrical wires and change them if necessary.
Check the conformity of your electrical installation.
Check the condition of the resistor and change if necessary.
Check the door security status and change it if necessary.
Check for water leaks.
Check the condition of your electrical wires and change them if necessary.
Your plumbing installation is not compliant.
Check the condition of the wash arms and change them if necessary.
Too much rinse aid is present.
Check the condition of the seals and change them if necessary.
Check the condition of the pressure switch and change it if necessary.
Check that the compression chamber is not obstructed.
Check the condition of the tank and replace if necessary.
Plumbing installation does not comply.
Check that the drain filter is not clogged.
Check the condition of the resistor and replace if necessary.
Check the condition of the temperature sensor and replace if necessary.
Check that the compression chamber is not obstructed.
Check the condition of the pressure switch and replace if necessary.
Check the condition of the pressure switch and change it if necessary.
Check the condition of the thermostat and replace if necessary.
Check the condition of your electrical wires and change them if necessary.
Plumbing installation is not compliant.
Check that the drain filter is not clogged.
Disassemble and clean the pump. Change if necessary.
Check the condition of the solenoid valve and change it if necessary.
Check the condition of your electrical wires and change them if necessary.
The wash program is poorly chosen.
Check that the filters are not clogged.
Check that the arms are not clogged.
Change laundry.
Put salt in the tank.
Unclog the wash pump.

Selected device

notice micro-onde

Encountered problem :

Change the microwave lamp.
There is a false contact with the lampholder. Change the socket.
Check its condition and change it if necessary.
The electronic card allows you to manage all the functions of the microwave. If all the problems mentioned have been verified, change the electronic card.
Change the lamp
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check the electrical installation and try again.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check the electrical installation and try again.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
So this is a training problem, check the plate, the turntable support and the turntable driver.
In most cases, the engine is defective, so it must be changed.

Selected device

notice refrigerateur

Encountered problem :

Change the lamp.
The power supply is faulty.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
The electronic card can manage all the functions of the refrigerator. If all the problems mentioned have been verified, change the electronic card.
Replace the power cord of the fridge or have it done by a professional.
I test the defrosting resistance, for that you will need a measuring device measuring the value in Kilo Ohms between the terminals. If it is defective, please replace it. If it is in good condition, please check the refrigerator motor components.
Remove the layer of frost.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
Check the power supply.
Change it and try again.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
The electronic card can manage all the functions of the refrigerator. If all the problems mentioned have been verified, change the electronic card.
Check its condition and change it if necessary.
Check its condition and change it if necessary.
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